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Return and Refund Policy

Last updated: 06 September 2021

Thank you for shopping on Borangame managed by Berlino srl.

If, for any reason, you are not completely satisfied with a purchase please review our refunds and returns policy.

The following terms apply to all products you have purchased from us.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have defined meanings under the following conditions.

The following definitions have the same meaning regardless of whether they appear in the singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

You mean the individual who accesses or uses the Service, or the company or other legal entity on whose behalf such individual accesses or uses the Service, as applicable.

Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to Berlin srl, Viale della Repubblica, 209 31100 TREVISO.

Service refers to the Website.

Website refers to Borangame, accessible from hhtps://www.berlinosrl.it

Merchandise refers to items offered for sale on the Service.

By Order we mean a request for the purchase of Products by the User.

Your rights to cancel your order

You have the right to cancel your Order within 14 days without giving reasons.

The deadline for cancelling an Order is 14 days from the date on which you receive the Goods or on which a third party appointed by you, other than the carrier, takes possession of the delivered product.

In order to exercise your right to cancel, you must inform us of your decision in a clear statement. You can inform us of your decision by

By e-mail: marco@borangame.com

By phone: +3904221626600

We will refund you within 14 days of the day we receive the returned goods. We will use the same means of payment as you used for the Order and you will not incur any charges for this refund.

Conditions for return

In order for the Products to be returned, please ensure that:

Products have been purchased in the last 14 days

Products are in their original packaging

The Products have not been used or damaged

Be in possession of the receipt or proof of purchase

The following products cannot be returned:

The supply of Products made to your specifications or clearly customized.

The supply of Goods which by their nature are not suitable for return, which deteriorate rapidly or whose expiry date has passed.

The supply of Goods which are not suitable for return for reasons of health protection or hygiene and which have been opened after delivery.

The supply of Goods which, after delivery, are, according to their nature, inseparably mixed with other articles.

We reserve the right to refuse the return of any goods that do not meet the above return conditions at our sole discretion.

Only regular priced merchandise can be refunded. Unfortunately, merchandise that is on sale cannot be refunded. This exclusion may not apply if it is not permitted by applicable law.

Return of goods

You are responsible for the cost and risk of returning the goods to us. The Customer shall send the Products to the following address:

Berlino srl Via Aldo Moro, 2/G 31040 Nervesa della Battaglia Italy

We cannot be held responsible for Goods damaged or lost during return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of delivery of the return.

Exchanges

If you need to exchange a product for the same one, please contact us. Please note that we only replace goods received defective or damaged.

Gifts

If the merchandise was marked as a gift at the time of purchase and then shipped directly to you, you will receive a credit for the value of your return. A gift certificate will be mailed to you once we receive your returned product.

If the merchandise was not marked as a gift at the time of purchase, or the gift giver had the order shipped to give it to you later, we will send a refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By e-mail: marco@borangame.com

By phone: +3904221626600