Delivery

The delivery of products to the customer's home is made by carriers. To the normal delivery time of the carrier must be added the time necessary for the confirmation of the credit on our account. The average delivery times vary depending on the carrier used and must be considered as indicative contexts as adverse weather conditions, poor road conditions, strikes by carriers, movement blocks, etc.. Delivery of products is made by the carrier only on working days, the number specified in the contract. Other special conditions for the receipt of goods are subject to a surcharge. These are the options for delivery to the floor by appointment. It is important that at the time of delivery, there is someone present at the delivery address (or be given a delivery address where the package is accepted). In the event of non-delivery of the product, the courier will return the goods to their warehouse by entering the state depot. Consequently Borangame after being contacted by the courier will cancel the order if the customer does not give an answer to confirm that he wants to receive the goods. Any costs of storage are charged to the buyer.

 

Delivery costs

Delivery costs are borne entirely by the recipient. Delivery costs vary depending on the type of product, weight and volume. For all products in Borangame's online catalogs that use courier shipping, pricing plans are applied that vary depending on the carrier used.

 

Return and Refund Policy

Thank you for purchasing on Borangame.

If you're not completely satisfied with your purchase, we're here to help.

Our products can be returned within 60 days of the original purchase of the product. A new product can be exchanged for another product or returned for a refund.

To be eligible for a return, make sure:

The product was purchased within the last 60 days

The product is in its original packaging

The product is not used or damaged

You have a receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before sending the product:

By e-mail: info@berlinosrl.it

Send the product with its original packaging and receipt or proof of purchase, to:

Berlino srl Via Aldo Moro 2/G 31040 Nervesa della Battaglia TV Italy

 

Shipping costs

Shipping costs incurred in connection with the return of a product are non-refundable.

You are responsible for paying the shipping costs and the risk of loss or damage to the product during transport, both to and from borangame.

 

Damaged items

If you have received a damaged product, please notify us immediately for assistance.

 

Items for sale

Sale items are eligible for refunds.

 

Contact us

If you have any questions about our returns and refunds policy, please contact us:

By e-mail: marco@borangame.com